SHIPPING & RETURNS

Payment Policy

 

Accepted Methods of Payment

Credit Card (Visa, Master Card).  Your credit card will be charged when you place your order through Paypal. If we are not able to fulfill your order for any reason your credit card will be refunded.  

We also accept payments via wire transfers, contact us at caribbeanbeautyshop.com for details.

For wholesale orders, we accept checks and money orders pre-arranged.

Mailing Address For Check/Money Order:

17a Macoya Road

Tunapuna,

Trinidad and Tobago.

West Indies.

 

Shipping Policy

Turnaround:  All orders are shipped within 48 hours Monday - Friday 8am - 5pm

 

Carriers

We use the following carriers to deliver our orders:

FedEx

DHL

TT Post

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept returns on intimate or sanitary goods.

 

Additional non-returnable items:

* Gift cards

* Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.  There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at caribbeanbeautyshop.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at caribbeanbeautyshop.com and send your item to 17a Macoya Road, Tunapuna, Trinidad, and Tobago. West Indies.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

To return your product, you should mail your product to 17a Macoya Road, Tunapuna, Trinidad, and Tobago. West Indies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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© 2020 by Caribbean Beauty Shop.

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